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Misinformation in humanitarian programmes: Lessons from the MSF Listen experience | Journal Article / Commentary | MSF Science Portal
Journal Article
|Commentary

Misinformation in humanitarian programmes: Lessons from the MSF Listen experience

Leyland J, Tiller S, Bhattacharya B
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Abstract
While health misinformation is important to address in humanitarian settings, over-focusing on it can obfuscate a more holistic understanding of a community’s needs in a crisis. Through Médecins Sans Frontières’ experience of deploying a platform to tackle health misinformation during the COVID-19 pandemic, this field report argues that, while important, health misinformation became a diversionary topic during COVID-19, which represented a lack of trust between communities, humanitarian organisations and health institutions, rather a fundamental obstacle to effective humanitarian interventions.

From our practitioners’ viewpoint, we reflect on the deployment of the ‘MSF Listen’ platform in our programmes and how it evolved from a purely misinformation-focused digital tool to a broader workflow and approach to understanding community needs in crises through accountable management of community feedback.

Countries

Afghanistan Haiti Malaysia Pakistan Senegal Sierra Leone Somalia Yemen

Subject Area

Covid-19community engagement

Languages

English
DOI
10.7227/JHA.107
Published Date
23 Nov 2023
Journal
Journal of Humanitarian Affairs
Volume | Issue | Pages
Volume 5, Issue 2, Pages 24-29
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